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FAQs

Frequently Asked Questions

 

1) WHAT’S THE LENA ROSE BOX?

THE LENA ROSE BOX IS AN EXCITING PREGNANCY AND POSTPARTUM CARE BOX FILLED WITH ESSENTIAL PRODUCTS HANDPICKED BY MOMS. EACH MONTH, YOU’LL RECEIVE A BOX DELIVERED RIGHT TO YOUR DOORSTEP ALL PERFECTLY TAILORED TO YOUR DUE DATE. ALSO, SPECIAL ITEMS FOR BABY TOO.

 

2) HOW LONG DOES IT TAKE TO RECEIVE MY BOX?

YOU WILL RECEIVE A CONFIRMATION EMAIL INFORMING YOU THAT YOUR BOX IS ON ITS WAY WITH USPS PRIORITY MAIL TRACKING NUMBER.

FOR UNITED STATES RESIDENTS, YOU'LL RECEIVE YOUR BOX AN ESTIMATED 8 TO 10 BUSINESS DAYS.

SORRY, AT THIS TIME, WE DO NOT SHIP INTERNATIONALLY.

3) 30-DAY SATISFACTION GUARANTEE

WE WANT TO MAKE SURE YOUR LENA ROSE BOX IS PERFECT, SO WE GLADLY REPLACE ANY BROKEN OR DEFECTIVE ITEMS! PLEASE TAKE A PHOTO OF THE DAMAGED OR DEFECTIVE ITEM AND SEND IT TO OUR CUSTOMER SUPPORT TEAM AT SUPPORT@THELENAROSEBOX.COM

IF YOU RECEIVED A SHIRT THAT DOES NOT FIT PROPERLY WE WILL HAPPILY EXCHANGE IT WITH YOU FOR A NEW SHIRT AS LONG AS WE HAVE THE NEW SIZE AVAILABLE IN STOCK.

REQUEST FOR EXCHANGE MUST BE MADE DIRECTLY TO THE LENA ROSE BOX AT SUPPORT@THELENAROSEBOX.COM WITHIN 30 DAYS OF RECEIVING THE BOX.

Thank you!